Alamo Drafthouse Cinema Lake Highlands

We exclusively go to this Alamo location for any movies. We really enjoy going there and are typically pretty well taken care of. My daughter has celiac disease and is extremely sensitive to gluten, including cross contamination. We haven’t had an issue in the past year since her diagnosis; when I would explain to our server, they would either assure me they would have the kitchen take precautions or they would have a manager come out to chat with us. Christmas Day was the first time we’ve had an issue. Our server seemed pretty dismissive when my daughter asked about being able to get a shake or hot chocolate, so I pulled the server aside to explain that if she was able to order the shake we’d have to make sure that the kitchen thoroughly cleans the blender before making it because any shake that has gluten in it made before her shake could cause her to have issues. She also had the loaded fries, which she’s had before with no problems. I wrote on our order card that she is celiac and to please take caution with cross contact. I also ordered a burger with a gluten free bun for myself (I’m just sensitive, not allergic like my daughter is) and my burger came out on a regular, gluten bun. I ended up eating my burger without the bun and my daughter ended up having reactions to what she ate after we got home. It was pretty disappointing because Alamo has been one of our regular spots that we can all go and enjoy ourselves at without being worried about her being exposed. I’m not sure if something changed in the kitchen, if our server didn’t communicate to them, or what happened but now I’m concerned about going back with her.

First time at this location in Lake Highlands. Great place. Seems nicer than the one in Richardson where I've been before. Food was hot and tasty. Best for us--they can make most things GLUTEN FREE! Win win win. Accidentally got there 30 minutes early, and will do that every time from now on. Food staff is good to go 30 min ahead of your movie. Two people with one adult beverage and an appetizer was $61 plus tip. Well worth it. Enjoy! SW