Antiu Xixona

About 10 days ago, a group of eight of us went to get some ice cream after the fireworks at the Almería Fair. After waiting in line, a waitress (whom I identified by her tattoos, especially on her neck), tells us, in a very desperate way, that the year cannot be used, that ice cream shakes cannot be made at that time, and that she cannot serve us a gluten-free cone (one of us is allergic to gluten) because she would have to wash her hands, and she was not going to stop to do that, and because all the ice creams were contaminated. I told her that they did offer gluten-free cones and gluten-free ice cream, as if she could not take the necessary precautions so that a customer, who is allergic to gluten, could not eat the ice cream safely enough. The line was stopped, and seeing that people were accumulating and everyone was waiting for the conversation, she tells me that she can offer me vegan ice cream, that it is not contaminated. I explain to her that vegan is not gluten-free, and if she does not guarantee me that they comply with the risk prevention measures for an allergic customer, so that I can consume an ice cream safely, I do not I wouldn't serve anything, but I would make it known. So, he washed his hands, cleaned the ice cream machine, served me my gluten-free cone, and I savored it, but with a bad taste in my mouth. As long as a business is open, it must offer all the services it has, unless it communicates this to its customers, preferably in writing via an information board. If an employee isn't interested in serving a customer confidently and safely, it's better for them not to be in a customer-facing role or to dedicate themselves to other duties in the company. If an employee can't differentiate between vegan and gluten-free products, they should be trained. Every time I come to Almería, I go to this ice cream shop, and this time, I had an unpleasant experience. Interest and enthusiasm for doing a good job, confidence and trust in the product, and training. That's not so much that's required, is it? Thank you.

Very unhappy. Based on my recent experiences, I don't recommend going there for anything. They're generally very slow. I've waited up to 45 minutes for two horchatas and a packaged palmera. On other occasions, our order simply didn't arrive because they forgot, or we've ordered something specifically gluten-free because there were people at my table with celiac disease. They've had to bring us our order three times because they got the wrong flavor on the side, or they stuck a gluten-containing cookie in the gluten-free ice cream... I loved the place, but in the last year of service, they seem to be serving people half-heartedly. Some waiters take your order and don't even look at you, from taking the order to serving the table, all with a sour face. I hope they fix this because it's a shame the waiters serve so poorly when they have good products.

With views of the sea and very good ice creams, shakes and cakes. Also salty and gluten-free option.