I am so sad to write this review. My husband and I usually love this restaurant. We've been here for our anniversary and have taken friends here. Last night was my best friend's birthday—she traveled from out of state and we were excited to take her here. Mind you, it was New Year's Eve and apparently they were short staffed, so I'm sure that played a role. However, based on other recent reviews, our experience is not an anomoly. We have all also worked in the service/food industry before, so we tried to be understanding from that perspective.
We had an outside reservation at 5:45 for 4 people. We sat down, ordered drinks, and then it took almost an hour to get them. I asked for a London Fog and after 45 minutes the server said in passing "I tried to make one and it just didn't work." He didn't ask if I wanted anything else... and what does that even mean? My friend asked for Sauv Blanc; we were told they don't sell it by the glass so the server brought her Pinot Gris without asking if that was okay. Our dinner order was put in wrong, my friend's fiancé asked for a Pilsner and got a dark ale, my husband's beer was forgotten about entirely... I have celiac, so I was nervous to eat because of how many little issues kept happening. The final bill was wrong too, but at that point we were tired of trying to politely correct issues. Unfortunately, the food also was not up the standard it usually is. I hope they get more staff soon and go back the service and quality we know they are capable of.