I just moved to Richmond and my friend recommended Arianna's. I placed my first order from here plus a 20% tip last night for a gluten free cheese pizza assuming it would be delivered in under 2 hours. It was not. I called twice to check on the status- the first time after an hour and the second 30 minutes later. I was told it would be delivered in 10 minutes. At that point it still wasn't delivered for another 30 minutes. At the time of the second call they were very dismissive. I had en event and couldn't wait after 2 hours for the pizza and left my apartment. I'm not sure if pick up is any faster, but the delivery guy was very understanding when he called. I would appreciate a refund.