Legendary customer service, and gluten free muffins!
Had an amazing encounter with the manager who rang me up for the amazing gluten free muffins (this person with celiac really appreciates having homemade muffins that are both delicious and don't make me sick!)...I shared that the coffee I had wasn't that great. He insisted on offering me a free espresso beverage to make it right, and re-made the drink twice to make sure it was as perfect as could be.
Thanks, Ed! Well done! :)