Audreys Coffee House & Deli

BEWARE AFTERNOON TEA IS NOT AS IT IS PORTRAYED ON THE PHOTOS - UNLESS YOU AGREE TO HAVING THE PHOTOS TAKEN. THE DELUXE PACKAGE ONLY INCLUDES EXTRA TEA, AND AMERICANO, AND HOME MADE CHIPS, BUT I WAS TOLD EXTRA ‘DRINKS’, AND ‘FANCIES’ WHEN BOOKING AND PAYING THE EXTRA CHARGE FOR THE DELUXE PACKAGE. I ASKED FOR A LATTE AT THE COUNTER WHEN I ARRIVED, NOT KNOWING IT WAS NOT PART OF THE DELUXE DEAL, AND WAS THEN MADE TO FEEL LIKE A CRIMINAL AFTERWARDS FOR DOING SO BY JOSH, THE GENERAL MANAGER, WHEN HE BROUGHT THIS TO THE TABLE, AND TELLING ME THERE WOULD BE NO MORE UNLESS I PAID FOR IT. STRAIGHTAWAY I WAS MADE TO FEEL UNCOMFORTABLE. WE HAD THE EXCUSE THAT THEY COULD ONLY FRY FROZEN CHIPS BECAUSE THEY HADN’T HAD A DELIVERY (I’VE HAD THE ‘NO DELIVERY’ EXCUSE BEFORE AT AUDREY’S) - IT WAS JUST LAZINESS, AND AGAIN, WILL HAVE BEEN BECAUSE WE SAID WE DIDN’T WANT THE PHOTOS TAKEN, FOR THEM TO BE PUT ONTO FACEBOOK. AND WE HAD TO BOOK AND GIVE 2 DAYS’ NOTICE!! THE FEMALE WHO SERVED US SAID SHE HAD BEEN THROWN A ‘CURVE BALL’ BY HAVING TO DO SOME GLUTEN FREE AND VEGAN FOOD WHEN SHE ARRIVED THAT MORNING, WHICH WAS VERY RUDE. THERE WAS LESS GLUTEN FREE FOOD DESPITE THE FACT THAT AN EXTRA CHARGE HAD ALREADY BEEN REQUESTED AND PAID FOR 2 DAYS EARLIER, FOR BEING GLUTEN FREE!! THERE WERE SOME LOVELY CAKES ON THE SIDE FOR SALE, BUT APPARENTLY THESE WEREN’T PART OF THE DELUXE PACKAGE, WHICH I WAS EXPECTING FROM WHAT I WAS TOLD WHEN I BOOKED - AND HAD SEEN ON FACEBOOK!! WE WERE GIVEN THE SMALLEST TEA POT EVER FOR 3 PEOPLE, AND HAD TO GO AND ASK FOR MORE TEA DESPITE HAVING PAID FOR THE DELUXE PACKAGE. AND WHY AMERICANO ONLY (WHICH I HATE), AND NOT LATTE, WHEN IT IS ONLY THE SAME CHEAP COFFEE MACHINE STUFF ANYHOW? WHEN I WENT TO COMPLAIN, I WAS ASSERTIVE AND TOOK PHOTOS OF THE CAKES ON SALE, TO SHOW THE DIFFERENCE BETWEEN THESE AND THE PLAIN BLAND STUFF WE HAD BEEN SERVED, BUT THEY THEN SAID AFTERWARDS THAT I HAD SHOUTED - I HAD NEVER RAISED MY VOICE!! AUDREY’S DO NOT CARE ABOUT THEIR CUSTOMERS AT ALL, AND WILL LIE AND SAY ANYTHING TO GET AWAY WITH DEALING WITH A COMPLAINT. I DID SPEAK IN AN ASSERTIVE TONE AND WAS NOT ACCEPTING THEIR EXCUSES ANYMORE, AND THAT’S WHY THEY THEN TRIED TO DISCREDIT ME. I EVEN HAD ONE OF THEIR WAITRESSES SHOUT OVER ME WHEN I WAS TALKING AT THE COUNTER WHEN I ARRIVED, WHICH I FOUND VERY RUDE!! WHEN I ASKED TO SPEAK TO THE OWNERS, I WAS TOLD THEY DON’T WORK AT WEEKENDS, ONLY WEEKDAYS - JUST SAYS IT ALL ABOUT THE RUNNING OF THEIR BUSINESS.

Fantastic! Gluten free afternoon tea 👌