Outback Steakhouse

I'm giving this a 5 only because of the care Outback took post-major event. The MP was great and the following experiences were awesome... 1) We had a rough experience on my 30th birthday, getting accidentally gluten-ed and then having a really aggressive manager, Ellie (?), refuse to do anything to help us other than give us a couple of expired coupons for a Bloomin' Onion (that I can't eat). We gave them back and, when we called afterward to speak to a different manager and were put on hold so a refund could be issued, she picked up the phone ("you're the one with the gluten problem, right? Yeah, I was the one who gave you coupons already for your trouble"). She told us off, saying that "it's common sense, obviously you can get any appetizer at any of our locations, even if it is expired. We'd honor it." She said we didn't need a refund and they'd pay for my hospital bills if I decided to go. It was just really disappointing that anyone, especially a manager, would treat someone so unkindly. 2) HOWEVER.... since then (and being helped by the MP, who is amazing), we've had both AJ and Brianna on the two most recent visits and felt the need to say something because they are AMAZING. Seriously, ASK FOR THEM. They made sure to enter my meal in as "Gluten Free" to ensure I didn't have a kitchen mix-up, ensured it was safe and the temp we enjoy when it hit the table, and really made sure we didn't need anything throughout our meal. They were so kind and personable, they really interacted with my kid (which is SO great to see :) ), they remembered us from the previous experience, and they made sure we had a really wonderful and welcoming experience. I said something to the manager on shift, but I want to put something here too.

This is the best Outback I’ve visited! I travel quite a bit for work, so I’ve visited quite a few outback’s. My server Red was amazing. I have celiac and she was very knowledgeable and provided me with plenty of options that were gluten free! She even notified the kitchen of my allergy and went the extra mile to make sure I was well taken care of. Could not recommend this location enough! If you have any food allergies, definitely ask for red if she’s working!