BJ's Restaurant & Brewhouse

I only give one star I shouldn't give any my 1.- cold calamari nothing crispy or it was old or reheated. 2.- Italian chicken ada, what to do with the one in the photo, if you are not going to do things the same as in the photo, do not include a photo, I really wanted what was in the photo and the reality was different, my whole plate was very bad, everything was piled up and there was no taste at all. To see, I only needed one bite and I returned it and it was not complete, my plate was missing the garlic bread, I had to wait for them to bring it to me. 3.- I ordered only at the end a very delicious baked potato, imagine, he said, very delicious, a simple baked potato. It took a while for everyone to finish eating and our food took a long time to arrive. 4.-We had a reservation and they sat three tables before us and we continued waiting until they took us to the table and in that area everything was empty. I don't know why the delay is when you have a reservation. 5.-Service the girl tried to do her job but neither the food nor the service met my expectations for the second time I said I have never been back since the first time but they decided to have my grandson's birthday there. Well, not only did I go with the bad experience, but also my wife, the greasy fish and chips, I know they are fried but I am a chef and the truth is that they taste like dirty oil and the waitress didn't know that the tacos my friend ordered were flour or corn tortillas and She told them I'm allergic to gluten and the tacos were flour and we asked her if they were corn or flour tortillas and she answered, let me go check, you can't be the waiters, they must know the menu from head to toe. Sorry, I'm going somewhere. to pay and that's why I'm very demanding with what, like that was my second bad experience ever now if I won't go back even if they invite me at least in this bj's

I order from this location often and spend hundreds of dollars on orders for my office. They’re usually very good at not making mistakes, but I order the same item often as I have a gluten allergy (celiac), and this past time they prepared it wrong so I wasn’t able to eat lunch that day and the entree was about $20… I called them once I saw it was prepared wrong and the girl on the phone was super rude and short with me, I explained to her what was different and she tried to tell me they always prepare them like that. I told her it has never been prepared this way before on the gluten friendly menu as far as I know, and I’ve ordered it MANY times. She said “sooo you want a refund or..?” and I ain’t no Karen but it was in a SUPER rude tone. I said yes and she said okay, said nothing for a minute or two, then just put me on hold for 5 minutes with imagine dragons in the background, I was MAD. When somebody eventually picked up the phone, it was different woman than before I’m assuming, she pulled up my order and said yes it was prepared as the wrong sandwich and she’d process a refund for me for that part of my order. It’s been a week and I still see nothing on my bank statement. I’m a loyal customer and I spend so much money here and it’s sad they didn’t care about my severe allergy, and because this one bad experience has ruined it for me. I won’t be ordering from this location again.