BJ's Restaurant & Brewhouse

If I could give a negative or a 0, I would. Arrived on a really cold night. First off asked for hot tea..... no tea. Ok I find tea in my purse. Ask for hot water..... water warm so warm tea bag won't seep. My friend order jambalaya with out the rice. Well she received a bowl of green peppers and chicken slices....no sauce no shrimp no sausages. The manager comes over rudely and say well you didn't get the rice so its not the same. I'm very well aware of the no rice but vegetables and meats and sauce don't change. I personally ordered a steak medium well with broccoli and brussels sprouts. The steak was swimming in the blood the plate so bloody when the waitress sat the plate down it wasted on the table. I sent it back to be recooked. Pulled the veggies off the plate great thing they where in separate containers. As I eat my brussel sprouts I discovered a french frie in my brussels sprouts. I nor my friend ordered any french fries. The manger rudely say oh its not that big of a deal they are fried in the same grease. Well if thats not a cross contamination issue. And gluten issue I don't know what is. Not only was he rude nasty and not even apologizing he clearly told me if I'm not allergic than its not a big deal then told me he talking and I should shut up. The insult the disrespectful behavior and worst of all coming from a manger. Is totally unacceptable totally. And for the record I do have a gluten intolerance. I will not recommend this place to anyone and if so bring an epi pen and or benadryl for the allergic reaction of cross contamination

Visited this location on a Tuesday afternoon, it was fairly slow so we were sat promptly. I ordered a burger, two drinks and a kids pizza and apple juice for my son. The pizza was a generous size especially for the price and he really enjoyed it. My burger was top tier and I was pleasantly surprised with the quality and taste of their gluten free bun, really made me happy because it’s hard to find good gluten free bread. Everything was great but for this mama who had been at the playground all day lol the best part was the drinks lol the food was great but the DRINKSSS baybeeee. My son and I sat in the cocktail area to take advantage of the bar specials, so the bartender Alex was our waiter and MAN can he make a DRINK 🤌🏽 he provided excellent customer service while juggling customers between the bar and cocktail area. I’ll definitely be frequenting this location again.