It's hard to give a chain such as this one or other simar chains 5 stars because they cater to the masses. As such, what constitutes a 4-5 star is subjective. Our experience here, however, was on a very busy saturday evening. A 40 minute wait was righteously long, but we ended up finding seats at the bar within 10 minutes and got our order on. Lui, the gentleman manning the bar, was over-the-top helpful when it came to my wife's new found gluten allergy. He was very educated on the restaurant's menu and even brought us a printed out gluten free menu. As such, 5 stars for Lui at the bar.