BLUEGILL Restaurant

The hostess was very friendly and informative when we called to ask about gluten free options for my mom who has celiac disease. She even took our names down for call ahead seating as we mentioned we were headed their way. The food was very delicious, we had fried alligator appetizer which my dad enjoyed so much he then got the meal, my mom got the blackened shrimp with turnip greens and coleslaw and it did not upset her stomach so kudos to the kitchen for keeping it gluten free! My husband got the hot oysters and he really enjoyed them. Our meal would have been 5 stars had it not been for our waitress, Nina. She must have come to our table 14 times repeating the same line “My name’s Nina and I’ll take real good care of you.” I asked her for a gluten free menu three times and each time she would say okay I’ll get that right out to you and then she would go away for a few minutes, return empty handed and take our drink orders. It took her two attempts to get our drink order correct (we ALL ordered water.) My dad ordered a beer to be brought out with his meal but she brought that out right away then kept trying to get him to order another one. After 20 minutes, my husband’s oysters came out but our food was nowhere in site. She kept stopping by saying “your foods gonna come out soon!” but my husband was completely finished with his meal and we STILL had not gotten our orders! The people behind my parents had left, the table sat empty for a few minutes then another couple was seated...they received their order before we even did! Finally I asked Nina what the hold up was as the people at the table came in 45 minutes after we did and were already eating. It shouldn’t take an hour to prepare 12 shrimp, a butterflied chicken breast and some fried alligator. I honestly think she forgot to put our order in. She said “I’m so sorry, I’ll make it right I’ll go get your order right now.” 5 minutes later our order came. We waited over an HOUR for our food. I saw her talk to the manager and he looked at us but he never came over. She brought us the bill, never took anything off or offer us a free dessert NOTHING. At least you could have TRIED to “make it right!” We will be back because the food was good but if I hear “My name’s Nina and I’ll take real good care of you” I’m hopping to another section!