BRGRS. | Bio Beef Burger | Mitte

They say they have gluten free options, but when I asked they told me they cook everything on the grill where they also put the bun with gluten. if you are celiac absolutely do not go here.

If you are looking for gluten free options, this is NOT the place for you. They have gluten-free bread, but they make it together and literally on the crumbs of the other rolls. After reading the many positive reviews about gluten-free, we decided to try this place for a takeaway order. The place was practically empty, but, seeing a McDonald's style column to place the order, we thought it was mandatory to use it instead of ordering at the counter, usually we prefer to order in person abroad to explain and understand if what we order is actually gluten-free. We selected a normal sandwich for me and one with gluten-free bread (paying a supplement of +1.50€). While we waited, my celiac boyfriend and I started watching the preparation of the sandwiches, since the kitchen is open to view. And here is the worst scene a person with celiac disease can see: the guy at the grill takes the Schär sandwich, opens the bag, and cuts it with the same knife he had just used for the normal sandwiches. Then he places it on the same table, among the crumbs of the other sandwiches. Immediately afterwards, he seems to have an epiphany: he realizes that perhaps it is not the best thing to place gluten-free bread on other people's crumbs. So he takes a rag, moves some crumbs, and puts it back in the same spot. Not satisfied, he heats the sandwich by rubbing it on the same grill where he heats normal sandwiches and cooks burgers. In the end, prepare the sandwich by touching everything without ever changing your gloves, mixing the ingredients (and the crumbs) without any attention. Everything is assembled on the same work surface used for normal sandwiches. We were shocked and angry, especially because, when we travel abroad, the only way we can eat safely is to rely on reviews. Evidently, this place has been serving contaminated food for years. Celiac disease is an AUTOIMMUNE DISEASE that can cause serious reactions, enough to put you in hospital, and the only way to live with it is on a gluten-free diet. YOU CAN'T PLAY WITH PEOPLE'S LIVES LIKE THIS. It's not enough to buy gluten-free bread to offer a gluten-free option. It requires a dedicated part of the work surface, the meat cannot be cooked on the same rack as the bread, and the sandwich must be assembled in a separate area. We wasted €15, but at least we managed to avoid ruining the entire week of our holiday. A shame as in itself my (regular) sandwich wasn't bad.

This restaurant is NOT Gluten Free. The gluten free sandwich may also be from Schar, but if you then go and cook the hamburger with everyone else and leave the bread with all the other sandwiches, this is called contamination. So you hurt people. You make people feel bad. Rather don't do it, there's nothing wrong with not being gluten free. Celiac disease is a very serious thing and you don't pay attention. If you are celiac, and you go to eat at this place, pay attention to how they prepare your order. I wish I could have given 0. Very very bad.