Bagels & Beans

Yesterday I had lunch at Bagels & Beans. I give it two stars and that is purely due to the fact that my allergies were handled well. They have, like other locations, a clear allergy booklet and the staff took this seriously when taking the order. Compliments for that. Unfortunately, that is where the positive ends. I ordered a ham sandwich and a bagel with chocolate sprinkles. The bagel with chocolate sprinkles was fine, nothing to complain about. But the ham sandwich (gluten-free) was downright disappointing. As you can see in the photo, there was not even a full slice of ham on it – more like half – and the chives and tomato ketchup, which according to the menu should be on the bagel, were completely absent. When I mentioned this to the staff, I was told: “This is what we are allowed to put on the sandwich according to the protocol.” Sorry, but that is not an acceptable response. For €7.55 (including a surcharge for gluten-free bread) you can expect more than two slices of cheese, half a slice of ham, 1¼ slices of tomato and... nothing else. For someone with allergies it is nice that this is taken into account, but that does not justify the poor execution of a simple sandwich. I will not be coming back here anytime soon.

Warm and cozy lunch place. They have a great selection of food and drinks. A lot of vegetarian and glutenfree option. Great service, fast, and friendly. Super!!