I can tell you, the only "bad thing" about BXJ, is the amount of choices you have for what to order. There is something for everyone on this menu, from bagels, to full meals, gluten free options, asian dishes, mexican dishes, etc. We decided to order from BXJ as a group from Morristown, using Toast. Somehow, when we received the order, half the order was missing.
i reached out to the store via the text line on their website, and within a few minutes, i was talking to someone at the store. i confirmed that the person who delivered (3rd party) failed to deliver 1 of our bags. At this time, most stores would say "oh we'll take up with (insert delivery company) here and issue you a refund", but BXJ's offered to replace everything that was missing and send it on an urgent delivery (within a half hour, from west Orange to Morristown). It shows a great respect from the owner and his employees to their customers, and you definitely feel important, or at least appreciated, for giving them your business.
the food is a 10/10.
the service is an 11/10.
Thanks Jarrett!