Baker's Dozen of Norwich

As someone with a severe gluten allergy, I always take extra precautions when ordering food. I visited Baker’s Dozen and ordered a breakfast sandwich on a gluten-free bagel with a hash brown. After paying, I inquired whether they toast gluten-free items separately to avoid cross-contamination. I was told that everything is prepared in the same space, with no specific safeguards for allergens. When I explained the severity of my allergy, the manager brushed off my concerns, stating that “no one else is sensitive to cross-contamination,” implying my experience was an exception rather than a health risk worth accommodating. This response was not only dismissive but dangerously uninformed. Instead of using a safe method to warm the food, they microwaved the bagel—so long that it became inedible. The food quality was poor, and the staff’s attitude ranged from indifferent to outright rude. Allergies aren’t preferences—they’re medical conditions. Businesses in the food industry have a responsibility to handle them with care, or at the very least, with respect. Unfortunately, that was not my experience at Baker’s Dozen.

These ladies are amazing! They always have the best customer service. Being a strict gluten free person, they always take the time to make sure my sandwich and hashbrowns are prepared safely.

Always busy and rightfully so. They are amazing and arrested so great at handling glutennfree dood so there isn't cross contamination. Love them!!