Banana Tree Covent Garden

I want to share a very disappointing experience. I called the restaurant about my order because I am gluten intolerant and asked to check on my order to ensure it’s gluten free. I ordered through deliveroo — there was no option to select or check for allergies but I checked on the restaurant website that my food can be made gluten free. It’s very challenging for me to order food because of my dietary restrictions — this is not something I chose for myself. Instead of help I was told off by the restaurant on the phone and they refused to check on my order. I spent 10 min on the phone being told that it’s not their job to check my deliveroo orders. Whereas deliveroo clearly states in the app that for any dietary requirements i need to contact the restaurant directly. Why should I experience so MUCH problems trying to order food? I was literally in distress after this experience. I will not be eating or ordering food here again. Every customer deserves respect and care.

Ahmed was incredible. We had a large group of teens with lots of preferences including vegetarian and gluten free. He was focused on getting everyone’s meal right and was very quick. The food was excellent with large servings.

We came in because we are coeliac and the menu showed lots of gluten free options. The lunch menu was filling, safe to eat, inexpensive and tasty.