Banff Ave Brewing Co.

My 16 year old daughter has had celiac disease for 11 years and can not have gluten. We know we take chances when we eat out, but almost always it has been fine. In past 11 years we have had 3 incidents and a few tummy aches. But the reactions from those last about half a day. She ordered a Caesar salad with chicken and no croutons. Talked to waitress why. Waitress was excellent. We got our food and as my daughter was eating she found bits of croutons in it!! It was like they put croutons in it and picked them out. Our waitress wisked it away with many many apologies and a good dose of being horrified. The manager gave us a vague apology without even looking at us. My daughter got very very sick for days. Edit: I edited my above review. Although I was very angry about my daughters meal, Sean the general manager reached out to us. He took some time to talk to us and was very very kind and apologetic. Which ment a lot to us. He just started in his position the day before our time there and he says he plans on improving allergy awareness. So one star for Banff Ave on night we went. 5 ⭐️ for Sean’s follow up. Thank you.

Don't come here if you're vegan or eating with someone who is. We went to the new 'The Lodge' at Banff Ave Brewing. Others in our party ordered pizza, I asked if any of the menu items could be made vegan. The server came back with an allergy menu that had a column for vegan that simply said No for every menu item. They told me they could make the chicken pasta dish vegan, without chicken and substituting gluten free pasta instead of the regular handmade one. It didn't sound very appealing but I hadn't eaten much all day and ordered it. It was a very sad and completely bland pasta with a couple of cherry tomatoes and some arugula leaves and nothing else. The worst vegan meal I've had in 4 years living in the area. Even being very hungry this meal was bland and disappointing. And they charged me $3 extra for the gluten free pasta. If you don't want to serve vegan customers that's fine but don't offer them this sad excuse for a meal and charge them extra when they're not even getting the main part of the meal, the chicken.