barBURRITO

I am absolutely horrified by this place. BarBurrito used to be my favourite burrito spot. Recently I’ve had 2 terrible experiences at this location. A few months ago, I was disgusted when I pulled a Kalava bracelet (thin red string-like bracelet) out of my burrito with my teeth. Gagging, I returned to the store and gave it back to them asking for a refund. I was told that a refund would not be possible, and they offered to remake my burrito. I told them no because I was completely disgusted and requested some Oreo churros to bring home to my daughter instead. She told me that the equivalent of my burrito would equate to two individual churros. Today, my boyfriend found a bone in his jerk chicken burrito (which tasted more like Indian spices than jerk). I notified the individual working there. He simply apologized and took the piece of bone. He said “that’s weird… there’s no bones in our chicken” and said he was sorry. No offer for replacement or refund. The bone was small, snapped in half and very sharp. It looked smaller than a chicken bone… mouse maybe? Absolutely disgusting. I’ve returned to BarBurrito as they are one of the few burrito spots that offer gluten free options for me. Over the years, the quality of food and service has diminished drastically. My burrito was not properly wrapped tonight, and fell apart instantly, for which I was provided a bowl, fork and knife to finish eating. Followed by my boyfriend finding a bone in his burrito. My family and I will NOT be back. EVER. So disappointing. Social media will be hearing bout this - location included. Bring back Starbucks. Get rid of BarBurrito. Gross.

Srishti was very hospitable. She accommodated for my gluten free sensitivity and was very friendly. Food is great and the service was even better.