Barley's Taproom and Pizzeria

I wish the gluten free option was cooked away from contamination but for a pizza place it's understandable.. seen Evan Honer. Server was awesome

We haven't been here in years, and always remembered it being enjoyable. However, this past Friday, we had a completely different experience. 7 of us went here around 4pm to celebrate my husband's birthday. We were one of three tables (inside, at least) at the time. Because it was so slow, we felt comfortable asking our server if we could please do the beyond burger, philly style. Sub the garden, for peppers,mushrooms, onions, and we'd be happy to pay the $2 extra for vegan cheese. He comes back from asking the kitchen and says they said no. The beyond burger and philly are the exact same price, and with both of us working in restaurants, this didn't sit well with us. It was downhill from there. I told him our family of 5 was all vegan, which I learned very quickly he has ZERO idea what that means. When we ordered, I said we will do the kids pizza with vegan cheese, unless the crust of it isnt vegan for some reason, and then we will just do fries. He comes back and tells us they can't do the kids pizza gluten free. Beyond frustrated at this point, I said okay so we'll just do the fries, and then I made the mistake in asking what appetizers were vegan (because our menus were gone at this point). He starts listing all of the sides, including things like caesar salad. I politely interrupted and said "no I'm sorry I meant the appetizers". I said "you know what, I remember seeing pretzels and chips and salsa, if the pretzels themselves are vegan, we will take them without the cheese''. He said it comes on the side. I said "right, but we don't want it." Then I finished saying, "if they aren't vegan, please bring chips and salsa out first". We had three small kids with us and were trying to get them fed while we waited quite a while for our food. Food comes out, and our sweet fries are cold. He comes by to ask if it all looks okay and I apologized and said after all the other questions, we forgot to ask about the bun 🤦🏻‍♀️. He took his time getting back to us about the bun being okay. There's no condiments on the table, and he didn't ask if anyone needed any. Our aunt finally got up and approached him to ask for the chips and salsa or pretzels and he said the kitchen was backed up. She didnt even realize our youngest never got his fries so she didnt ask about that. All of us shared our fries with him so he had *something* to eat. The chips and salsa came out as we finished our meals, with a very small portion of chips. Our server sets it down and explained they ran out and would bring more when they were made. We said at this point, we were done, and just wanted our checks. We said if the pretzels are on there, please take them off (they were, and he did take them off). He didn't realize we didn't get those, either. He took the chips and salsa away and set them on a speaker that's in front of their little stage. Working in restaurants, we know that once it hits the table, it can't be reused, and also, after all that went wrong, he couldn't offer to put it in a to go container for us and tell us we won't be charged for it? We haven't had that awful of an experience in such a long time, and I'm so disappointed it happened on my husband's birthday. Also should be noted that as a server myself, I would have sent a manager to the table to check and see if everything was okay, because I know he sensed our frustration after so much went wrong. We contemplated asking for one, but we really just wanted to leave. The other thing I'll mention is that we saw quite a few other little kids in there, but Barleys doesn't have coloring sheets for kids? We usually try to bring our own, but forgot them that day, and coloring sheets would have been nice to occupy our three kiddos while we all waited a long time for food. We usually give places another chance, but it will be a really long time, if ever, that we try here again.

We had slimy fried pickles over the weekend. I got fish and chips and would not order it again. The server was not familiar with their beer menu. My sister asked for gluten-free pizza crust and made the server aware that she needed gluten-free items. She totally brought her out a wheat beer that was listed under the cider part of the menu.