UPDATED: Got a gluten free pizza yesterday afternoon that had a hair in it. Also the place is just filthy. I've previously noticed how dirty the lobby are floor is. It's always has crumbs and debris. At first I thought it was just a busy location, but the floor needs a good scrubbing and staff to sweep it up during a shift. Think about it. If the part they show to the public is that dirty, just imagine what 's going on behind the scenes. Really gross.
UPDATE: A person from corporate did call me and was apologetic. He stated they had ongoing issues with the flooring and are doing a renovation to address the issue. Apparently the floor just looks dirty even when clean. He was concerned about the issue and provided me a gift card to use for the future. Good customer service from Corporate.