Basset Hound

We went to the basset hound fir Xmas day dinner with my elderly, coeliac mum as I'd had over a decade of cooking Xmas lunch and wanted a break. Great food, really well prepared and spot in service despite it being absolutely crammed with people. We've been back quite a few times since and really enjoy it's relaxed atmosphere and great roasts. So much so we're going again today ❤️👍

Sad to say our experience today was poor. Service very slow and it wasn't overly busy on arrival. It took us over 2 hours to get a starter and main. We had two young children with us too. Starter of king prawn and chorizo lacked much evidence of prawn to be honest. Mentioned to waiter who apologised but basically not really interested in putting anything right. Then despite lots of discussion and highlighting to staff about a coeliac member of the party, when after a long wait and two trips to the bar to ask when our meals would arrive, three gammon and chips came out and when asked which one was gf the waiter took all 3 plates back to the kitchen to "check". We queried how it was possible to check and there was no real answer. Sadly the experience meant our coeliac guest felt anxious and unable to eat anything further and has felt unwell since due to anxiety. This was the first meeting of the fiancé s grandparent so very very unfortunate. The supervisor was very helpful and brought a new meal out but the guest couldn't eat it as the trust had been lost. We didn't pay for the uneaten meal but it has tarnished what should have been a great night for the newly engaged pair. Be wary if you have a dietary intolerance.