Batch Cupcakery

We recently moved into a home near Batch Cupcakery. As cake lovers, we decided to check it out right away! We went with the kids and grandparents, and selected cupcakes for after dinner. They were beautiful, but so disappointing… for such expensive and attractive cupcakes, they were extremely dry, and just not very good. Fast forward a few months, and I am having a great deal of trouble finding a bakery in Reno that will make a lemon flavored cake for my son's 8th birthday. This is my son’s favorite flavor. I decided to give Batch Cupcakery a second chance. I like to support local businesses, it’s a convenient pickup on party day, and they do a lemon flavored cake. I went in to order a cake for 20ish people, I chose the 10” round, and gave the details… It's $200! Whoa, I’ve bought full sheet cakes for less, so I go with the 8” instead. The cake looked nice when I went to get it. They won’t write a message on it for you, but it was frosted with a beautiful blue color. At the party, however, I had an incredibly difficult time slicing it, as there was a very tough crust on the outer cake beneath the frosting. Even my sharp knife couldn’t pierce it without squashing the cake below. Then it was served to the guests, and my daughter shouted out, “Mom this isn’t cake, it’s cornbread!” The cake didn’t taste like lemon at all, and it did taste exactly like dense cornbread. What’s worse, the fruit filling wasn’t present within the slices, as it had gathered in the center at the bottom and didn’t cling to the dense slices at all. Nobody liked the cake. Clearing the party table, I just threw away piece after piece of cake with only a polite bite or two eaten. It was really embarrassing, and I was so sad to have disappointed my little son. To be clear, I ordered a normal birthday cake, nothing vegan or gluten free. I used to manage a business, and I know how important it is to receive feedback about your products, so that you can do better next time. I called Batch Cupcakery the next day, and left a polite message asking for the manager to call me. The girl asked what about, and I said briefly that we had a cake the previous day that wasn’t great. An hour later, the same girl called me back to say that the manager would not be calling me, that she only does personal calls for orders or questions, and that I’d need to submit my feedback via their online inquiry form. I was pretty offended by this, and explained that I had wanted to deliver private feedback, but that if I was going to take the time to write about my experience that I would post it publicly, and that I would appreciate a call back instead. Needless to say, they didn’t call me. Not only have I had an expensive disappointment here two times, but it’s pretty clear that this business doesn’t value its customers very highly if they can’t take two minutes to hear about my bad experience. I will never be back.

Best cupcakes ever , they have non dairy/ vegan, gluten free, paleo and normal. The cupcakes are a good size( on the bigger side) and delicious. Changing my review because the only vegan falvor ever on hand is pupkin and paleo chocolate. Where is the food flavors for vegans.