Not as great as competitors for several reasons:
1. The açaí base was so thick, it broke my spoon.
2. The staff was unable to give me information on gluten free options in the store.
3. Staff were on their phone the entire time while I was trying to order.
The bowl itself was okay, but the customer service is what got me the most. Fellow açaí shops in the area have way better service and that is probably why I will stick with them.