Bella's Sicilian Ristorante

Communication goes all the way. We weren’t greeted at the door for several minutes. When we were, a waitress told us we could be seated. Immediately following by, who I assume was the manager, someone told us if we didn’t have a reservation we couldn’t be seated due to “being down two people.” I’ve been in customer service all of my adult life; if you would’ve told me at the door or by a sign on the door that we couldn’t receive service without a reservation I would’ve understood. When we got to our table, the waitress, who seemed very disinterested and upset, left the table soaking wet. I dried it myself. The bartender, who was very kind, helped us after we waited another ten minutes. Finally, I can only eat gluten free food and the only reason I came here was because they have gluten free pasta on the menu. After having one drink the bartender informed me they were “out of gluten free pasta.” I get being understaffed and full to capacity but I’d recommend a bit better communication and customer service skills if you’re trying to maintain a business. Also if you check someone else’s bad review; the restaurant responded in probably the most unprofessional way I’ve ever seen. Disappointing.

The food and atmosphere are fantastic. Many items to choose from on the menu, and they offer gluten free choices. If you love authentic Sicilian food and great Italian music this is the place to go. The portions are large and the prices are reasonable. One of my daughters even requested a song and sang with the owner. A memorable evening with family!