Bella Italia Raleigh

So I’ve heard good things about this place for a couple of years and my daughter asked to go for pizza. I need gluten free meals so we called in advance to ask and they do have pizza crust and pasta that is GF. When we got seated no one came up right away to take drink orders. Then a waitress finally said let me check who is going to take your table. We got another waitress who took our drink order shortly after that but our drinks didn’t appear for a while. All the other tables seemed to have drinks and food. When she finally brought the drinks I told her we would order food since we had her attention. It was an hour now and no food. We ordered a large pizza for our kids, a gluten free pizza and salad. The other waitress told me she saw I looked confused and would check on our food after more time passed. Our waitress came out after some more time with a salad and said our other food was coming soon. Then 25 more minutes passed as we saw tables who came in after us get their food and finish up, etc. The other waitress told us again she would check on our food and she was sure it was coming. Finally my gluten free pizza came out first BUT it wasn’t what I ordered. I was super disappointed since it’s been almost 2 hours now. Our waitress offered to make us a new one but honestly I didn’t have two more hours to wait and sit there. We just told her please bring out our kid’s pizza because they are very hungry. They did. She kept apologizing but then brought the check with no discount, etc. Not sure how this place will bring me back for a second time at this point. We are nice people so we still tipped a little bit but would have been nice to admit what happened there. Hopefully their service gets better.

Big shout out! Had some cousins in from out of town. My uncle chose here for dinner. I am new to the gluten free life. I checked the menu and saw they had a Chicken salad. I ordered it not thinking to ask if the chicken was breaded. And it was. The waitress heard my comment about it and immediately had the kitchen grill a breast and offered to remake the whole salad. I didn't need that fortunately. Great job taking care of your customers!