Not exactly a poor experience, but mediocre at best. Both regular and gluten free pizza was burnt. The dining area was clean but the bathroom I used had trash and water (I hope 😵💫) all over the floor. Also, had a ridiculous credit-card charge for not paying cash (4-5% if I remember correctly)- unwarranted in a society that uses credit and debit for most everything. As someone who was simply traveling through the area, I recommend passing on this Bellacino's and picking a different stop.