Bianellis Pizza & Pasta

Gluten free was great! No issues

I'm super bummed to write this. We chose to eat here after the great reviews about taking allergies/gluten free sufferers into consideration. I've asked to speak with a manager three separate occasions. No manager when we were in the restaurant. I've called twice, left a request for a return call, never a response. I write this for my fellow celiacs/gluten sensitive folks * <3. Quick story: we ordered two gluten free/dairy free pizzas, paid for them, waited. One came out gluten free and one was full gluten. I noticed the difference by sight, asked them, they said oh my bad, went back to bake a new one. After waiting 30 more min the guy appeared with two pizzas, and said they cooked us two fresh gluten free/dairy free pizzas! I was about to walk out, checked again, and the same gluten pizza was stacked with the new gluten free one. Unfortunately I had to be this vigilant, and they said oh sorry, our bad. I'm sad to say, gluten-free folks, don't eat here or at your own risk. I think the worst part is how flippant everyone was, no offer of a pizza on them, no assurance this would not happen again after it happening twice in a row. Update after response: It's even more disturbing that I left my information with the manager and have called twice requesting a callback—with no response. Hence, my review. Instead of addressing my experience, taking accountability, and making it right, this response not only denies that I reached out but goes further to mock my concern. The lack of transparency, honesty, and accountability only reinforces my review.

I have celiac disease and have to eat gluten free. ( total pain) Bianellis offers an excellent gf pizza. The owner's wife is gluten intolerant and therefore he is very understanding about the whole gf saga. That pizza was so good I ate there twice during my visit to kona. My husband had the calzone and lasagna (regular human food) and said they were also delicious. Highly recommend!