Big Tony's Pizzeria

We were in Cookeville today so we stopped here for lunch. Being from the N.J., I was looking forward to giving it a shot. I ordered a Stromboli and my wife got a Cauliflower crust pizza...Gluten-Free. The Stromboli was Spot-On! Tasted just like I was back home. Perfectly baked and stuffed full of melted mozzarella and meats....Mama Mia! The sauce, or gravy depending on who you talk to, added a nice authentic flavor. My wife's pizza was just as good. Sauce was tasty with hot melted cheese... The star of the meal...the Cannoli Chips with powdered sugar, chocolate chips, and fresh filling on the side. My goodness! Great service and friendly owners. The only knock...New York Ranger fans...🤣🤣🤣🤣 Looking forward to trying the Calzone next....

The girl answering the phones that took my order needs some serious customer service training! After calling for delivery I inquired about a minimum for delivery and the girl says no but doesn’t mention that delivery is $6.50. I proceed with ordering a 10” gluten free pizza which is 10 plus .65 for toppings. Then the girl tells me delivery is $6.50 which takes me aback a bit since my pizza alone is only like, $12. Because I had looked for the business on DoorDash, I asked the girl why they don’t just use DoorDash for deliveries. She then starts saying she doesn’t think she should place the order for me because I’m being inappropriate/ offensive by asking questions. I tell her I’m sorry but when she told me the delivery fee it just caught me off guard, then she replied by telling me she doesn’t want to argue on the phone and won’t place my order. We go back and forth with me just trying to explain myself and her threatening not to place my order, like 2-3 times. I finally say very loudly and clearly that I want my pizza and I’m giving her my card number and I finally manage to order the pizza. Then she goes back to the nice friendly voice she had initially answered the phone with and tells me to have a blessed day. No joke, I felt like we were having two different conversations. I’ve worked in customer service and customers are always allowed to ask questions without being criticized for doing so someone needs to teach this girl how to provide decent customer service. You don’t attack people that call your business to do business with you, because you asked a reasonable question about an expensive delivery free. Furthermore I had wanted to get pizza from here because somebody said it was the best gluten-free pizza in town and the pictures looked good but my pizza was not that good. Dominos gluten free crust is better, this is one of those times that trying to experience the local small businesses and what they have to offer, went really bad.