Bill Gray's Brockport

I have legitimately never had a bad experience here before. The staff are really nice and the light behind their eyes hasn't died yet even though this is a food service job. The employees always go out of their way to make my experience better. I also have severe food allergies (celiac disease) and aftef specifying I have never been cross-contaminated. There have been a few mistakes (2) where they served me rolls with my food (which happens! it's completely normal, not their fault at all. muscle memory, really) and whenever I bring it up to them they're *incredibly* apologistic and remake the order. I also have a friend who works here and she is the only person I've ever met who doesn't hate their food service job. Seriously, this place rules, or else I wouldn't have taken the time to review it.

I'm not a big fan of American food generally because it tends to be heavy, poor quality, and cheap, but the food at Bill Gray's surprised the whole family. It was delicious and they were willing to accommodate my gluten-free mom with a tasty bunless cheese burger. Try the sweet potato waffle fries! You won't be sorry.