Birchwood Grill

A Heartfelt Thank You to Jenny – A Server Who Truly Cares We were in the area visiting the outlet mall and decided to give this restaurant a try based on its strong Google reviews. They offer both a buffet and a regular menu. For the number of options available on the buffet, the price is honestly unbeatable. Unfortunately, there weren’t many gluten-free choices on the buffet, so my wife, who is celiac, opted for a cheeseburger since they offer a gluten-free bun. I went ahead with the buffet myself. My food was ready right away, but my wife had to wait a bit longer for her burger to come from the kitchen. When it finally arrived, it looked great—especially the bun, which looked almost identical to a regular brioche bun. My wife was happy, but something didn’t sit right with me. I asked the server if the bun was indeed gluten-free, and she assured us it was. Still, I had my doubts. So I asked another server to double-check with the kitchen. This second server immediately said, “That doesn’t look like a gluten-free bun,” and went to correct the order after we explained my wife’s condition. She returned in just three minutes with a new burger, but it was clear that only the bun had been swapped, not the entire burger remade from scratch. That really upset my wife, since cross-contamination is a serious issue for someone with celiac disease. She brought it up to another server named Jenny, who not only acknowledged the concern but also apologized sincerely. My wife was visibly upset and declined a replacement, asking instead to just cancel her order. She was sad and hangry, and when that happens, she doesn’t make a scene—she just shuts down and won’t eat. Jenny noticed her crying and returned to our table to apologize again. She said, “I’m getting you a fresh burger. Don’t be sad.” Despite my wife saying she was fine, Jenny insisted, “I’m not letting you leave hungry. I’m getting you a burger on the house.” This time, the burger was absolutely perfect, freshly made, and safe for her to eat—and she genuinely enjoyed it. After we finished eating, Jenny returned and told us the entire meal was on the house. I was stunned by her kindness. I insisted on at least paying for my buffet meal, and after a bit of back and forth, she agreed and only charged us for that. Jenny truly saved the day for us. Anyone with celiac or food sensitivities knows how stressful eating out can be, and unfortunately, not everyone in the restaurant industry understands or takes it seriously—even in 2025. But people like Jenny give us hope. She went above and beyond, not just as a server but as a genuinely compassionate human being. The food here is fresh and tasty, and as long as you're being served by someone like Jenny, you're in excellent hands. Thank you, Jenny—you made a difficult situation so much better.

Husband and I went there for Thanksgiving, it was beyond belief. They even have gluten free dessert you just have to ask your server. Fantastic!