I’m a regular customer and often come to Bird Bakery for pastries and lunch, especially when ordering for clients. I’ve always loved the food and service, which is why I was so disappointed with my experience this morning.
I called to place a catering order and had some questions about gluten-free options and the flavors available this week. Unfortunately, the person I spoke with was extremely short with me and came across as unkind. I felt rushed and uncomfortable asking for details, which is not the experience I’m used to at Bird.
I’m sharing this feedback because I genuinely love supporting your business and would love to continue doing so, but I hope this can be addressed so future interactions are more positive.