Bistro Palms

My family and I walked in and were told to seat ourselves. There was a lot going on inside, a birthday party and some MLM weight loss party going on so we opted for the empty patio. We looked over the drink options and I decided on a locally brewed IPA. The server said "oh, we don't have any IPAs on draft." Dissatisfied, I ordered a Miller Lite but I did walk inside to ask someone working the pizza oven if there were any IPAs on draft. She told me what they had and I told her that our server told us there weren't any and that I wanted the IPA instead of the Miller Lite. The server brought out our drinks then we ordered food. They offer gluten free crust for their pizzas so we assumed that the staff would be educated as to what other gluten free options (wife has gluten sensitivity, not allergy) would be available. My wife ordered wings and asked if the mango habanero sauce was GF, the server was unsure. My wife had to ask if she could find out and didn't want the sauce if it wasn't GF. We also ordered the crab dip that the menu said was served with tortilla chips. The food was brought out with what appeared to be pita chips (not GF) instead of tortillas. She delivered the wings with the mango habanero and after my wife asked if she verified the sauce was GF, she said "this sauce isn't gluten free" so my wife handed it back to her and asked for just bottled hot sauce but was told they didn't carry any so she asked for just regular mustard. The server left and she didn't return for over 10 minutes, still with no mustard. We finished our meal and waited for our check for about 20 minutes. We eventually went to the hostess stand to ask about the check out process. Our server appeared and offered 1,000 excuses as to why our service was subpar but at the end of the day - it wasn't even the timing of service that dissatisfied us, it was the lack of care the server took in knowing the menu or getting help from someone who did.

Everything about this place is great. We were visiting from out of town and decided to try this place out before heading home and I am so glad we did. We ordered the Philly pizza but got it gluten free (so happy that they offer gluten free)! It was seriously the best gluten free pizza I’ve ever had. And that’s saying something because my husband has celiac and we’ve had a lot of gluten free pizza throughout the years. The Moscow mule was also absolutely delicious. We got 4 lol.. the owners and staff were extremely nice and we got great service. We will definitely be back. What a lil gem this restaurant is. Thank you for the great food, drinks, atmosphere, and service