Bistrot Pierre

Amazing Xmas lunch with colleagues . Staff friendly and helpful and good was amazing . Gluten free options and pics are gf options. Starter was beetroot carpachio , main gammon and mash , dessert creme brulee.

I visited the Preston location during a work trip with colleges (13 Sept 2023). On our reservation it was clearly stated that one person has Celiac's Disease (myself). I was identified when we were shown our table and the staff went over the menu with me. So far things seemed good...and that's where it stopped sadly. The rest of our party arrived and we flagged down a member of the staff so that we could order some starters before our meal. I ordered the baked Normandy Camembert Gluten Free. I then re-stated gluten free option please, this caused comment by a coworker of mine teasing so it was clearly heard and understand when the wait staff said "sure, okay". When the starters came out I didn't think to again need to ask as menu had been gone over, i wrongly assumed the staff understood that I had celiacs which is a major food allergy, and I had clearly ordered the item gluten free. I didn't get through my first 2-3 bites of the starter and a short conversation and within roughly 5 minutes I was in your toilet vomiting. On my way back to the table I stopped a member of staff to ask if my starter was gluten free and I got told "no, why?" I stated that I had celiacs and I was now painfully ill. The staff offered in panic to get me medicine, there is no medicine to stop this reaction once it starts but only to treat and manage the symptoms the best that one can or a trip to Emergency (A&E). I stayed at the restaurant for roughly another 20-30 minutes, visiting the toilet to be ill a couple more times, before I felt I could leave and make it back to my hotel before being ill again and hoping that I would be able to stop throwing up. I asked before leaving if they would be taking the starter that was prepared wrong off the bill and I got told not to worry by the staff. I later was informed that it wasn't removed but the table was given 20% off the bill. While I am sure my coworkers appreciated this gesture, I do not. They were able to still enjoy what sounded like a lovely meal as none of them have a food allergy and weren't affected by the events other than my need to run to the toilet and early departure of the evening. The poor practice of the staff and kitchen in execution for a major and very reactive food allergy that will take my intestines and stomach months to heal is extremely disheartening and disappointing. I understand that some people chose to eat a gluten free diet as other chose to eat a meat and animal free diet, but different to those that chose to be plant based, Celiac's is a major allergy and causes severe internal damage that doesn't just pass over or get cured with an EPI pen. I ask that you please educate your staff and kitchen better or do not offer gluten free so that no one else has to get sick and go through what I have had to deal with on account of visiting one of your restaurants in the future.