Black Rock Bar & Grill

The menu marks items as gluten free but then serves with bread. That should have been a red flag, but I just asked the waitress to bring bread on separate dish. I explained that I have celiac disease and that the bread can’t touch the other food. We discussed which salad dressing was gluten free. I ordered the ribeye either asparagus. When food was brought to the table there was a sauce on the asparagus which made me leary so I confirmed with the server that it was gluten free and she assured me that it was. A day later I can tell you that it was NOT Gluten free. I was so sick and bloated with abdominal pain and cramping and more all night. Still suffering with joint pain and upset stomach.

I’ve never had such a horrible experience at a restaurant in my life. On 12/14/24 I drove 45 minutes to meet my family for dinner. When we arrived it was about 30% full - so not busy. It took 75 minutes for us to receive our meals which included 3 steaks (uncooked) and blackened salmon. The waitress, Keyanna told us multiple times that the food would be right out, but then it never came. After 2 times saying this, she came over and once again mentioned that they were playing the food, but there was a shift meeting that she had to attend, so it’d be delayed until that was over. All in all, it took over an hour to receive food that wasn’t even prepared. Here’s the biggest issue. I have a gluten allergy, so when ordering, I expressed to the waitress my concerns. She ensured my Blackened Salmon would be Gluten Free. When my Salmon arrived to the table, I asked again to be sure if the glaze on the salmon was Gluten Free, & she confirmed that it was. A few minutes into eating the salmon, she comes back to our table holding a plate of salmon and says “here’s your gluten free prepared salmon.” I immediately had to spit out all my food. I was served a glazed salmon that contained gluten even though I confirmed with her TWICE that there was no gluten. The waitress did not apologize once or ask if I was even ok. The manager Marissa came over to address the issue and apologize. At this point, my allergy was beginning to flare up, so it was far too late. She did apologize, but she cracked jokes about cursing at the kitchen staff, as if that made things any better. Even after I had received my new salmon, the side was incorrect. In addition to all of this, 2 out of the 3 stones were not hot enough, so it took ridiculously long to cook the steaks. I’m not one to complain at all, and I understand that the service industry isn’t always perfect, but this experience was so bad from the moment we ordered to nearly 2 hours later when we left. I will never return to this restaurant, and I urge anyone with food allergies to stay away, because they clearly do not take proper precautions. Luckily, my allergic reaction wasn’t severe, but this kind of negligence can lead to something far worse than what I experienced.