Black Iron

Our experience was overall positive, but with a few niggles which overshadowed. Afternoon tea food - absolutely beautiful and extremely generous portions. Gluten free options the best I've ever had for an afternoon tea. Very talented chefs clearly. Ordinary afternoon tea also excellent, and the children's portion generous. We chose an orange blossom Ceylon tea, and this was lovely. Great selection of teas. The parking was good and house decorated beautifully for Christmas. The niggles were that the directions on the email link were incorrect and staff didn't receive the feedback in a logical way which would mean they do something about customers driving 15 mins in the wrong direction. Logically if something doesn't work, fix it or delete it from their emails because people are better off googling the location themselves rather than using the link that takes you to a place called Black Grill in Kirby Muxloe. Secondly we had a voucher for afternoon tea but we're made to pay £2 despite the voucher still being within the expiry time. My general experience of using a voucher for an experience that is pre purchased is that you get that experience if used before it expires. There was no monetary amount labelled on the voucher. We argued this case and the staff wouldn't budge on us paying this menial amount. For us, it was the principle of the matter. It left us feeling this place would rather take £2 than give us a flawless normal experience. If the voucher had said an amount or had terms and conditions stating if the price increases you have to pay extra (which would be cringey!) we would recognise we need to top it up, but having it as a voucher for two afternoon teas I have never in my 43 years on the planet had to sub in money for an experience. Most, if not all businesses would in good faith let £2 go recognising that we had a voucher that hadn't expired yet. As a result the service felt amaeteur-ish, because this was bizarre, as well as the bizarre response over the directions being wrong. Having said these niggles, I have already recommended this place to all my fellow Gluten free friends as the food was absolutely amazing!! Well done chefs.

Loads of Gluten Free options, including excellent Sunday Roast. Tasty food in great setting, with extremely helpful & friendly staff. GF Sticky Toffee Pudding was AMAZING!