Blaze Pizza

I'm a Los Angeles Nutritionist for 25 years so I love the fact that they have gluten free crust and cater to special requests. The Paso Robles store is a mess. We were up for a big family gathering staying in a hotel near this location. After an exhausting day my daughter ordered from the app using my card and a few hours later we got an ice cold pizza with nothing that we ordered on them and everything we did not order. My pizza tasted like someone dumped a jar of salt on it and it had gluten. It had meat that I don't eat and the order was completely wrong as well. It could have been someone else's order. It was a Saturday night around 8:30 to 9 so I'm sure they are busy but come on. We had to leave to go to another place to get food and since we already had to drive I offered to bring back the bad pizzas to get my card credited of about $43 not including the delivery service and tip for two personal pizzas. I was told I'd get a credit later that week by the manager and it's now June 3rd and no refund. I just took time from work to call and was told the manager is "in the bathroom" and "I don't know what to do" call back. They don't always answer the phone there. The recording says "our restaurants are often busy" go to Blaze.com. Well they won't be busy if you keep losing people like me to bad service and inedible pizzas. I was sent to two other phone numbers and still no luck. I guess neither Paso or SLO locations have a manager. 2 out of 5 of the kids I spoke to were polite. One female was rude and said he was in the bathroom to call back in 4 minutes. I did and was told there was no manager. Mistakes happen but make it right. Also if you are CELIAC or have anaphylactic allergies this is not worth taking a chance. It can mean life or death for some of my patients. My advice is avoid this Blaze if you have food allergies or want to edible food, and if they get it wrong go there yourself to check the order and pay. I will not prepay at Blaze again. I'm not sure if I will be going to Blaze anymore in LA. It left a salty taste in my mouth. I will email them and see if they credit me and update if so.

I have so many food restrictions it makes eating so difficult, and eating out I just dont do. My husband wanted pizza so I thought about Blaze's gluten free crust and thought maybe. Dillon helped us, he was so amazing it almost made me cry how careful he was lol. Made sure I knew all the ingredients, cleaned everything, changed his gloves, put a clean thing under my pizza so it wouldn't touch the grill, had the other guy that helped do the same thing. And all of this time taken and they were closing in 15 minutes. The absolute best ever! We are visiting from Fresno, Ca and I am so sad we are not close, but we will come back. My husband and I both agree, we have never been treated so well. Thank you so much Dillon for this delicious, pain free pizza!!