Board & Brew - Santee

This is normally a great location with good food. Recently I ordered a sandwich for take out while heading to a meeting then out of town. As I got to the meeting, I unwrapped my turknado on a gluten free wrap and it had zero turkey on it. Just lettuce, guacamole and cheese. I called the store to tell them and I was told I would have to bring the sandwich back in to prove there was no turkey on it or there was nothing they could do. The gentleman that answered also said this has been happening a lot, that is why proof was required. As I was in a meeting then leaving town, I couldn’t make the trip back to the store. I wrote an email about this to the posted email on the website with zero response in the weeks since this has happened. I gave them plenty of time to respond before posting this. Unfortunately, seeing as this is a “persistent problem” and I can’t trust my sandwich to be made with the ingredients that are in the name of the sandwich, I won’t be returning.

Love that they offer a gluten free wrap. The turkado wrap is awesome!