This is mostly in reference to the gluten free aspect, ambience and customer service. Those in our party who had the non GF dishes said their food was good. The server was hostile and defensive when we asked about GF options. For a restaurant that has a dedicated Gluten free section on their menu, the servers aren’t knowledgeable enough on their ingredients nor able to articulate how the food is prepared. Food allergies are serious and we came for the gluten free options. It’s not that difficult to include a brief description of what’s included in a dish. They had what I presume to be a new server deliver a dish that was intended to be gluten free, was told it was gluten free (confirmed several times), ate some and then was told it was not GF. super frustrating since we asked several times to verify. zero apology or accountability. attitude was more like it was customer’s fault. one in our party found a disgusting hair in his food. we put the hair on a separate plate which was clearly noticed and taken away by one of the servers. again, no apology and no accountability. The timing of the food getting to the table was awkward. Many in our party had to wait for other food to be delivered. GF dumplings were disappointing. While we were eating, the floors were being cleaned with bleach, which only made the overall experience worse. But the icing on the cake and the real reason why I am leaving this review is that they knew we weren’t happy and instead of apologizing or being diplomatic, they asked directly why we didn’t include a tip at the same time they ran our credit card. We showed the server it’s printed on the receipt that cash tip is preferred. By this point, we were struggling with whether to leave a tip at all. Both servers (possibly the owners) were hovering and watching our every move, clearly concerned we would not leave a tip even after we paid for our meal in full. Some things are understandable and forgivable but hostility towards customers for mistakes a restaurant makes and a lack of accountability is not acceptable.