Boma Ristorante

An insult to catering – To be absolutely avoided A place where rudeness reigns supreme, respect is non-existent and incompetence is served directly at the table. The staff is a real management disaster. The height of rudeness was reached by the head waiter Alessandro, who stands out for his uncommon arrogance, with a rude and annoying attitude, completely inappropriate for the role he holds. The customer is treated like a nuisance, with an arrogance that leaves you speechless. The attention towards food intolerances is almost zero, to the point of becoming dangerous. As a celiac, I asked for information on gluten-free options, receiving an annoyed response: “We have gluten-free pasta, but it takes time to make it”. A response that denotes not only poor professionalism, but also a total lack of sensitivity. To avoid problems, I chose the fish crudités, believing it was the safest option. Too bad the dish contained a soy-based sauce, or gluten served on a silver platter. No warning, no attention, no apology. The most absurd aspect is that, shortly before, I had been assured that the soy-glazed octopus could be prepared without it. So the problem was very clear, yet the risk to my health was ignored with unacceptable superficiality. Celiac disease is not a whim, but an autoimmune disease. Serving gluten to a celiac is equivalent to endangering their health, and a restaurant that is not able to manage these needs should simply avoid offering gluten-free dishes, rather than doing so with negligence. Such a mistake is unacceptable, especially after having clarified the problem several times. This is not just incompetence, but a total lack of respect for the customer and their health. To make matters worse, the menu does not even list allergens, a serious and unacceptable absence. When I asked for information, Alessandro answered in a terse and annoyed way, as if it were a burden to have to guarantee an adequate service. Unprepared staff, zero attention and an experience that to define unpleasant is an understatement. An offense to the restaurant and an insult to anyone who has the misfortune of sitting at one of their tables. The food is not bad, but the obscene treatment and the total lack of professionalism make this place to avoid without hesitation.

Very nice and elegant restaurant Excellent service and staff. Good quality price too high for the quality that is served (in my opinion). Gluten-free option, it's good for those who ''eat gluten-free on a diet'', it's absolutely not good for a celiac!