Bonefish Grill

We've eaten here at least 5-6 times in the past few months and generally it's a very nice experience. Usually the servers are attentive and the manager (a very nice man whose name begins with J and looks like a football player I want on my team--sorry I forgot your whole name) goes out of his way to assist. A few flaws (not necessarily this meal) are that the spinach is VERY salty, so they accommodate us and steam it plain. We've had some undercooked fish/lobster/ and filet mignon, all went back and got recooked. That does detract from the meal but does happen and they always do whatever necessary to correct it. This current visit was exceptional--the greeter/hostess was absolutely RUDE and we almost left immediately. We were treated like we were an imposition and she clearly gave off a vibe that she did not want to be there or welcome us in. It was one of the worst greetings I can ever recall at a restaurant. She hoofed off in front of us when we requested the gluten free menu. She rushed off so fast I'm not sure she even heard us. Though the restaurant was mostly empty, she took us to a table we didn't like and didn't ask if the table was ok. When we wanted to change tables she once again gave us attitude. Fortunately, Charlie, the waiter was EXCEPTIONAL. Kind, attentive, and a great server. With almost no exceptions, every server we've had has been truly attentive as has the manager. Tara is likewise a wonderful and attentive server. The few flaws of the kitchen noted above, are taken care of when needed. We cannot emphasize enough how poor the hostess was and how bad this could reflect on an otherwise generally good restaurant. For a first time customer, the greeting we had would absolutely have been the last time ever setting foot into the place and we would have left. Another notable positive--they taken gluten allergy seriously and have a lot of choices. We always point out severe gluten allergy/celiac and they make notations, discuss with the kitchen, and the manager also helps out in this regard. So this review is mixed for the reasons noted above. A change in hostess is called for ASAP-at least the one who was there this past Saturday night.

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