Border Grill

Border Grill is one of our favorite places and we have always had great experiences at all the locations. I recently developed an autoimmune disease and can no longer consume gluten. When I was placing my order I asked if the border sauce had gluten. The cashier (Brendyn) replied “it is tomato based so I assume it is.” If you have a food allergy you know that just because your allergy isn’t the base ingredient, that doesn’t mean it still couldn’t be an ingredient in the dish. I asked the cashier if he could please confirm if the sauce was gluten free. He walks back to the kitchen and says to the woman putting together orders “is the border sauce gluten free? I assume it is but apparently I have to ask.” She tells him it is and as he is walking back he is saying “I thought it was but I apparently had to be sure.” His tone and attitude through the interaction made me feel like a complete idiot. I don’t feel that is unreasonable for a customer to ask a cashier or server to confirm if a menu item contains an allergen. I have always had amazing service and food at Border Grill, but this visit left me feeling foolish and uncomfortable for simply asking if there was gluten in something I wanted to order.

Very friendly staff that took every effort to make sure my food was gluten free! I will definitely visit again.