Boston Pizza

As usual, EXCELLENT onion soup and Thai chicken bites...wife EXTREMELY pleased with TASTY- Gluten FREE pizza...not often able to FIND Gluten Free...and for it to be so GOOD. Big relief for me, as restaurant choice was MY selection. Also want to THANK Isabel for her very friendly efficient service. A credit to the restaurant.

If I could give zero stars, I would. This is by far the worst Boston Pizza we've ever been to. It was a terrible experience. We arrived around 10pm, seated quickly. Our server, Jessica, greeted us very rudely and reprimanded us for greeting the hostess in French because it meant we were given French menus despite preferring to speak English. First of all, my partner is French so we have no trouble translating. Second, my sister and I are experienced enough in French to understand the menu. She then snatched the menu from my hands, walking away. She returned with English menus and asked what we wanted to order. We told her we would need a minute and she told us she sells a lot of what is on the new menu and walked off. We chose what we wanted and waited ~20 minutes for her to return. We ordered a shrimp Mac and cheese, a Beyond burger on a gluten wise bun with no onions or pickles (my partner has a lot of allergies), and a deluxe personal pizza. When I asked what flour the gluten wise bun was made from for my partner, she insisted it was gluten free. I reiterated that I needed to know what flour it was made of because he had corn allergies so couldn't consume a corn flour bun and asked if she could find out. She said the chefs had all gone home. My sister asked if they were made in house or came in a package. She said a package. I asked if she could check the package ingredients for us then, and she said no, she was positive it may contain traces of gluten because she has celiac so she knows. My partner gave up at thay point and just ordered the burger anyway. She then went on to tell us "you should be careful though, because it might contain traces of gluten and something I ate today definitely messed up my stomach. You (pointing at my partner) know what I'm talking about, being in the bathroom all day!" And walked away. We were shocked she told us about her bathroom habits as patrons at a restaurant. It took ~20 minutes for our food to come out. When it did, a different waitress brought my Mac and cheese and my sister's pizza was out, but nothing for my husband. At this time we also ordered a French onion soup with no bread in it for my sister. Our original waitress, Jessica, came back over for a second to say "onion soup with no bread?" And darted away again. My sister and I started in on our food figuring my partner's would be close behind - it was another 20 minutes before we saw his burger. It was served with their "side of vegetables" which was unseasoned, unsalted freezer-burned broccoli boiled until it was pale and mushy. The burger was cold and gross as well. My Mac and cheese had 4 pieces of shrimp in it (very different than what was advertised) as well. My sister's pizza was simple and good, another small positive. 10 minutes later, Jessica returned and asked if all was good while walking by, to which we hardly could respond to. We didn't see my sisters soup for another 15 minutes, and it had zero cheese in it. We ate what we could, and finished fairly quickly. We then waited almost 30 minutes for the waitress to come by so we could ask for take out containers and the bill. At the 28 minute mark, my sister went to ask the hostess if we could get the bill. Jessica then came by 5 minutes later with the bills. My partner was in the washroom, but my sister and I paid our bills. My sister tipped $1.00, while I did not tip because the service and food was a really big disappointment, unlike other boston pizzas we frequent. Jessica took the machine out of my hands as soon as it beeped from my card and walked away. My partner came back and my sister went to the washroom, Jessica came back, slammed the machine on the table and stood back with her arms crossed watching my partner pay. He tipped 15% because he felt awkward and nervous, even though he agreed it was not deserved. She grabbed the machine, ripped the receipt out and slammed it on the table, saying in a horribly mean tone, "Thank you SO much, I really APPRECIATE it.", looking pointedly at me.