Boston Pizza

I have a gluten intolerance and ordered the penne primavera with gluten free fussili instead of penne. I spoke with the manager over the phone to ensure they were aware of my allergy. My fiancé picked up the order and again confirmed that it was made with gluten free pasta. When he got home and we opened up the package I saw it was made with regular penne which is not gluten free. I called and spoke to the manager and she confirmed that the order was entered in correctly, the kitchen just didn’t read it. This is extremely irresponsible as allergies need to be taken seriously. I’ve ordered from here before so I know what their gluten free pasta looks like but someone else may have just assumed it was gluten free and eaten it. I’m giving 2 stars instead of 1 because the manager did send out a new order, but they put my health at risk by sending me food I informed them I’m allergic to. I think I should have been offered something, like a gift card, to make up for the irresponsibility of sending me food I’m allergic to and the inconvenience of having to wait an additional 30 minutes for my food. I understand it was Mother’s Day and they may have been busy but there is no excuse for make errors when it comes to allergies. I don’t think I’ll be back.

Good food, good gluten-free accommodation, great service :-)