Boston Pizza

Warning: Be cautious of all the 5 star reviews here. They are offering a free brownie with ice cream to anyone who does a 5 star review at the table and shows them. No limit, 5 people, 5 5 star reviews, everyone’s dessert is free. It’s incredible disingenuous. Did I post my review and get a free dessert, yep because it’s a free dessert, but I have now gone back to edit it to my correct review and honestly will not be returning to the Milton Boston pizza. I’ll drive to Mississauga. Food was really good, better than other Boston pizzas we’ve gone to. BUT service was awful. The restaurant wasn’t busy, a handful of tables. It took 25 minutes before my husband went to find our server so we could give our drink order. We had our kids with us and while they are patient, 25 minutes in a half dead restaurant to order drinks is a little much. We ordered our food all at the same time. Took another 20 minutes for the drinks to come, but they forgot our waters. So after another 15 minutes we waited and my husband just went up and asked someone cleaning a table if they knew if our waters were still coming. The water came straight away after we asked. About 30+ minutes after our appetizers and meal all came at the same time. So from the time we sat down it took about an hour til we had our appetizers and our kids had their food. If the restaurant was busy we would understand but it was 8 at night and only about half full. We kept being told they were understaffed whenever we had to go find someone. After our food came, my husband had to chase down someone again for Parmesan cheese since the food runner (not our server) dropped off the food and walked away as he was asking for it. Our server did come and bring our bill shortly after we finished eating though, we didn’t have to ask or find her for that. Not going to lie, since I have a gluten allergy we eat at Boston pizza alot since their gluten-free options are better than most places. Milton is our local one but we’ve had them all over. Rarely have we actually had a good experience at the Milton location, but I don’t usually complain. But since they are offering free desserts for a 5 star review i figured people should know the truth. Keep supporting Boston pizza, they have great food and are a really great Canadian owned restaurant chain. BUT I wouldn’t go back to the Milton location if someone offered to pay for my meal. Other things to note: there is no door on the women’s handicap bathroom, it looks like it was broke off, and it was the only stall with toilet paper….. All in all it was just a really long dinner and half way through we considered just leaving and grabbing McDonald’s. We heard similar complaints from the couple of tables behind us. I’m sure Boston Pizza Milton will contact me to “make it right” and to them, don’t understaff your teams. Your staff seem great and everyone did seem really busy even though there was only a handful of tables. And I truly do believe they are short staff. We’ve been there when there is only two servers for both the dinning room and bar area. Its management and ownership letting down their staff and customers. It’s not the serving staff. Management needs to stop trying to “make it right” and step up and support their team better. Don’t offer free desserts for a 5 star review, run the restaurant properly so you earn 5 star reviews and quit taking advantage of your staff who are doing their best.

Portions for appetizers were very large. Main pasta dish was also a good portion size and very cheesy. Gluten free bun is great. They even have make your own gluten free pizza options, many pasta dishes and bowls.

Great gluten free crust, super fluffy and soft! Really nice casual atmosphere too, friendly staff.