Botanya Restaurant & Bar

I want to start by saying I have been to this restaurant before and have had MUCH different experiences. My rating is based on this experience. We ordered wine and two of the artichoke appetizers. The bottle we ordered was mid priced, they were out of it and we were immediately pitched the most expensive bottle only to find out our server hadn’t even tried it. We went with a different bottle after that. We had 2 very serious allergies celiac (gluten) and dairy. Both appetizers came out with cheese, our server didn’t come back fifteen minutes after they arrived so someone went up to the bar and said something. It took 20 more minutes to receive a new plate without apology. When we got our check we were charged for THREE appetizers rather than TWO. When we said something the server said “well you ate them didn’t you?” The plates were never removed from our table, while two people had allergies no one else did. We left one of the appetizers with cheese untouched and only assumed we should eat them when the new appetizer was brought to the table and no one removed the old ones (so we ate the rest even though it was cold). Overall one of the worst Richmond experiences I’ve ever had. Before we left we were told they “offer happy hour”.

Great service and delicious food! 🥘 Gluten free pasta is a wonderful thing for the pasta menu! I wish more places did this!