Boutique Hotel Erla

No enjoyment, no boutique hotel – a disappointing stay Unfortunately, this establishment has absolutely nothing to do with a boutique hotel or gourmet restaurant, as the logo might suggest. The rooms may be modern and clean, but the food offered here is simply a disgrace. The food is at most cafeteria-level – both in terms of taste and quality. Particularly shocking: There is clearly no consideration for special dietary requirements. Despite repeated and clear warnings, a colleague who relies on gluten-free food was served semolina dumpling soup labeled "gluten-free." A completely unacceptable and health-threatening mistake that simply shouldn't happen. To make matters worse, a rubber band was found in one of the dishes – apparently a piece of packaging material. Even after this incident was immediately addressed in the restaurant, there was neither an apology nor an offer to replace the food. A serious lack of customer service and sense of responsibility. There was also a cake that was clearly a cheap, ready-made product from the freezer – completely unacceptable for a hotel that markets itself as a gourmet restaurant. Dirty cutlery, raw eggs for breakfast, expired jam, and low-quality coffee with powdered milk instead of fresh milk complete the negative impression. Conclusion: Anyone who values ​​enjoyment, quality, or safety should definitely stay away. This hotel is not recommended for seminars or private stays. A clear warning to anyone considering booking here. Response to the hotel's statement: First of all, I would like to clarify: We are of course aware that a classic semolina dumpling soup is not gluten-free. This is precisely why it is all the more concerning that my colleague's waiter offered this very soup as "gluten-free," despite repeated reminders from several people at the table. We are fully aware that this could have been a communication problem – possibly due to language barriers or internal misunderstandings. However, that doesn't change the fact that the incident happened as it did and posed a health risk to the affected colleague. Regardless of this, the other points mentioned remain absolutely valid and are not even exhaustive: • A breakfast coffee made with powdered milk and therefore tasting like traditional vending machine coffee is, in my opinion, inappropriate – especially not in a hotel that calls itself a gourmet restaurant and boutique hotel. • A cake served that was obviously a frozen convenience product also falls short of this standard. • A rubber band in the rice and a fly in a croissant are things that simply shouldn't happen – and if they do, they should at least be handled professionally. In our case, there was neither an apology nor an offer of a replacement. • An orange that was lying in the yogurt, complete with a thick orange peel, was equally questionable. I honestly find the hotel's response to my objectively formulated criticism highly unprofessional. Instead of seriously addressing these points, they are attempting to publicly cast doubt on the incident. Nevertheless, I am happy to discuss the feedback objectively in a personal conversation.

Not suitable for people with celiac disease – despite promises to the contrary I booked the hotel under the assumption that it was suitable for people with celiac disease – as explicitly advertised on the website. I had already contacted them by phone in advance and was assured that they were well-versed in gluten-free diets and that cross-contamination was being avoided. Unfortunately, the opposite was the case: Communication with the kitchen staff was extremely difficult, as hardly any German was spoken. Despite my warnings, a gluten accident occurred – with the well-known and very unpleasant consequences. This could have easily been avoided with due care. The gluten-free food offerings were disappointing overall: In the evening, the only option was leaf salad with chicken strips – not very nutritious and definitely not a complete dinner. Even at breakfast, there were no safe or sensible options for people with celiac disease. I would like to expressly warn anyone who is medically dependent on a strict gluten-free diet against staying at this hotel. The promises made are not kept – and the health consequences can be serious.

We were there for a restaurant only. Food was good, service was friendly and they offer a lot of gluten free options! However, you can pay only with cash. There is an ATM machine in front of the restaurant but it comes with a huge provision. So, be prepared to pay with cash.