Honestly the food here is usually really good so I feel weird giving a bad review. The bacon is super hit and miss but the rest is always good. They fall severely short on service and have a lot. The last time we were there, we were seated within 10 minutes then it took about 10 minutes for someone to come take our drink order. Then forever for drinks... my mom's iced coffee took over 40 minutes to come. We had noticed everyone around us was getting food when they got there way later than us. I asked where our food was. We didn't even get a response. Our server never came to check on drinks... nothing. I had to go track down the owner... we were there for over 90 minutes before we got food... by the time we left, we were there for 2 hours outside and burnt as we said yes to thr patio not expecting to be there for 2 hours. Luckily my toddler is very good in restaurants. The only thing they offered was our drinks free which I find offensive when their menu is expensive and service was awful. This level of service unfortunately has been fairly normal. We often have to track servers down for food we ordered, to refill drinks or even get cutlery. The music is also way too loud so it's hard to talk with your table. They always charge us $3 or $4 when I ask for no bun because it's gluten free... well I'm not taking a GF bun so there shouldn't be an extra charge. We used to go here every 1-2 weeks because the food is great but we haven't been back in about a month and likely won't go back now as the crap service for this price has won over the food.