Bricktown Brewery

Good Gluten Free burger! We'll be back for sure

I am extremely frustrated and saddened by today's events. We have been loyal customers of your's since day one. We eat there at least once a week, I have doctor meetings there, we order your food for staff meetings, and recommend you to everybody. Our waitress was awesome, she always has been every time we are there. Our food was good as usual. However several of our orders were wrong. The worst part was for my 83 year old grandmother she has celiacs disease. So we ordered the burger on a gluten-free bun and no sauce. We took it to her she ate it and a couple hours later she was doubled over in pain. It even said on the bag what we had ordered. When we called the restaurant we were not wanting money back, we were just wanting to let them know that they need to be aware that these issues happening in their kitchen today. So, they could be careful and make sure it didn't happen again. Because this could severely hurt somebody or kill them. And when we ask to speak to a manager she just said oh do you want your money back? We said no, we just want to make you aware of the issue so it doesn't happen again and make somebody severely sick. Her response was well you should know the difference between a regular bun and a gluten-free bun. This is extremely infuriating as no, you should be able to get your orders correct as ordered and trust that the food we order is correct. This is completely unprofessional and honestly I don't know that I will be back or any of my businesses will be back. Purely on the unprofessionalism and lack of care or concern on this managers part. She should not be a manager. Happened today Sunday 9/24 at 4:30.