Broad St Burger Co

Ordered delivery through their app since they’re one of the few places that offer gluten free buns. From the time of placing my order to receiving my order it took 86 minutes (I was told 50 minutes on their website). Once our food arrived we realized that our gluten free buns had been left out and we had instead been sent a burger with no bun at all. When I called in I spoke to a female who told me they were out of gluten free buns, I asked why no one reached out to give us the chance to cancel our order and was told that they should have. She then asked me how I wanted it fixed, when I told her I wanted my order canceled (I’m not going to eat in front of my kids when they don’t have their meal) so we could go somewhere else. She effectively told me that the customers they had in their building were more important and I could call back later when they had time to deal with me. Horrible service, I spent the same money that people in the store spent but was incredibly disrespected. I highly recommend you take your business elsewhere as you will have to wait over an hour to find out if they just made the decision to change your order because they won’t call you to check. And then if you try to get it fixed, they’ll tell you they don’t care. Highly dissatisfied! Edit: After the response and actions taken by the owners, I am changing this to a 3 star review. I still can’t get my time back but I appreciate when companies do the right thing to fix mistakes and that should not be ignored.

Picked this spot looking for local flavor on our drive from New England. Happy with location, service, presentation of food and the local blueberry hard cider. Needed vegetarian and gluten free options. I loved my Fiesta on Broad salad with the black bean burger in place of chicken. Generous portions of avocado and fresh greens. My daughter was too busy eating to comment. Note: taking it down a star because I had a gluten reaction in the night. They tried but ultimately something in my meal had gluten.