Broad Street Dough Co.

I’m really disappointed in my experience with Broad Street Dough Co. I placed an order for a Gluten Allergy Mini 9 Box—clearly labeled for those with dietary needs. Instead, I was handed four full-sized donuts and told to “just cut them up.” That might sound simple to an adult, but it doesn’t go over well with children who were each expecting their own donut. Try explaining to nine excited kids that they’ll be splitting donuts with forks and napkins instead of enjoying the individual treat they were promised. I’ve reached out to the business multiple times via email, Facebook and their website. Days have passed with no response, no refund, and no apology. This isn’t just poor customer service—it’s a disregard for food allergies and for customers who trusted them to get it right. I hope they take this feedback seriously and start treating allergy orders—and communication—with the care they deserve.

The gluten free donuts were amazing! My daughter has celiac disease and the staff took such care with my order! I was so glad to be able to bring these donuts home knowing the whole family would enjoy them and be safe! I ordered both regular and gluten free donuts- everything was delicious!!

Always been great. Gluten free donuts are yummy too. Miss the slight “crust” like the normal ones have, but I’m just glad I can still eat a donut from here! They can’t guarantee no cross contamination but they assured me they try their best. Thanks, BSD!